This agreement is concluded between the following parties: the CRIPTHUB internet service, which performs the exchange of various digital assets, hereinafter referred to as the Service, on the one hand, and the person, hereinafter referred to as the Client, who has used the exchange services provided by the CRIPTHUB Service, on the other hand.
2.1 Service — the CRIPTHUB online exchange service, which performs the exchange of digital assets on the website CRIPTHUB.RU
2.2 Client — an individual who uses the online service product and agrees to the terms of the CRIPTHUB Service set forth in this agreement, to which the Client unconditionally adheres.
2.3 Digital Asset (Title Mark) — a conditional unit of a payment systеm corresponding to the calculations of existing electronic systems and representing the volume of rights specified in the agreement between the electronic payment systеm and its Client.
2.4 Request (Order) — an expression of the Client’s intention to use the services of the CRIPTHUB website by filling out a form through the CRIPTHUB Service website under the terms presented in this Agreement and in the description of this Request.
2.5 Exchange of Digital Assets — the exchange of any electronic currency of payment systems for another electronic currency offered by the CRIPTHUB Service.
2.6 Public Offer — all data displayed by the Service regarding the actual conditions when submitting requests.
2.7 Card Verification — the procedure for verifying the owner of a bank card/account under the terms established by the CRIPTHUB service for each new card/account of the Client.
2.8 Partner — a person assisting the CRIPTHUB Service in attracting new Clients under the terms described in this Agreement.
3.1 Funds have been received and acquired by the Client in a legal, non-criminal manner.
3.2 Funds are the property of the Client.
3.3 Operations with cryptocurrency assets are performed by the Client consciously and in their personal interests, without pursuing the interests of third parties.
3.4 The Client does not act on behalf of and does not receive instructions from known or unknown third parties regarding the purchase or sale of cryptocurrency, nor any information or instruction regarding the crypto wallet(s) to which cryptocurrency must be transferred or from whose account cryptocurrency must be debited to complete the cryptocurrency purchase and sale.
3.5 The Client has a complete and unambiguous understanding of the functionality, use, storage, distribution mechanism, and other characteristics of cryptocurrency, and is aware of and accepts the risks and consequences when buying or selling cryptocurrency. The Client has a full understanding of the nature of cryptocurrencies, their working principles, and rate volatility.
3.6 The Client has received the full amount of information regarding the selected cryptocurrency to make an informed decision about its purchase.
3.7 The Client complies with any applicable tax regimes in the jurisdiction of the Russian Federation.
3.8 The funds are personal. The buyer manages, owns, uses, or profits from them for their own purposes and needs, without acting on behalf of or under instructions from third parties, and not in the interests of third parties.
3.9 The Client is not under the influence of third parties. They do not receive and have not received threats from unknown persons, as well as warnings or promises of theft of funds from the Client’s bank account or fraudulent actions involving the Client’s bank account.
3.10 The Client realizes that if they provide false information, the Client independently bears the risks of civil, administrative, or criminal liability provided for by the legislation of the Russian Federation.
4.1 The rules and requirements set forth below are considered organized through the public offer conditions described below in the text, formed upon the submission of any request by the Client for the exchange of electronic digital assets.
4.2 This offer is one of the main components of this Agreement.
4.3 All actions performed upon completing the Request submission process by the Client indicate their intention to execute a transaction for the exchange of electronic currencies (digital assets) and full acceptance of the terms of this Offer, under the conditions proposed by the CRIPTHUB Service before the completion of request processing. All parameters of the Request, including time and date, are generated using the Service’s own technical means (software of the CRIPTHUB website) at the moment the generation of this request is completed. The offer is accepted by the Client within 24 hours after the request is generated.
4.4 The Client Agreement (Offer) for the provision of electronic digital asset exchange services in this Agreement shall be considered to have entered into legal force from the moment the full amount is received from the Client to the specified details of the CRIPTHUB Service, which are indicated in the Request.
4.5 All operations performed with electronic digital assets on the CRIPTHUB service are conducted taking into account the rules established by electronic payment systems, as well as the regulations and calculation format.
4.6 The wording (minus all commission expenses) means the deduction of the payment systеm commission for the transfer of funds, as well as the deduction of the CRIPTHUB service commission for this exchange direction.
5.1 The subject of this Agreement (Offer) is the provision of services to Clients for the exchange of digital assets (electronic currencies).
5.2 The Client (User) fully accepts all the terms of this agreement when submitting a request by clicking the “I have read and agree to the service rules” button, as well as upon registration on the CRIPTHUB website.
5.3 Receipt of the service is carried out exclusively by creating a Request on the CRIPTHUB Service website and in no other way.
5.4 After fulfilling all obligations for the exchange of digital assets (electronic currencies) by the CRIPTHUB Service, the request is considered completed and is non-refundable.
5.5 The CRIPTHUB Service is not responsible for the actions of various payment systems; all rights and obligations of payment systems and their Clients are regulated by the rules of provision of services of the Payment Systems.
5.6 When creating a request on the CRIPTHUB Service website, the Client confirms that all digital assets (funds) are in the lawful possession of the Client.
5.7 The Client, having used the services of the CRIPTHUB Service, assumes obligations to pay taxes in accordance with tax legislation at the Client’s location.
5.8 When placing a Request, the Client instructs the CRIPTHUB Service to exchange certain digital assets (electronic currency) for other digital assets (electronic currency) in its own name and at the expense of the Client; the sent and received digital assets (electronic currencies) are indicated by the client themselves when filling out the request form on the CRIPTHUB Service website.
5.9 The Client undertakes to transfer (hand over) the sent electronic currency (digital assets) in the amount specified in the Request, and the CRIPTHUB Service, upon receipt of this electronic currency (digital assets), undertakes to transfer to the Client the received currency specified in the Request, according to the Rate and tariffs of the CRIPTHUB Service.
5.10 CRIPTHUB Service rates are indicated at one of the stages of creating the Request. All rates presented in the CRIPTHUB service may differ from the market price and from other exchange platforms as well as exchanges. The CRIPTHUB Service has the right to independently change the exchange rates of Electronic currencies at any time unilaterally.
5.11 The obligations of the CRIPTHUB Service regarding the exchange of electronic currency (digital assets) are considered fully performed from the moment of its debit from the account of the CRIPTHUB Service; this operation is registered and confirmed in the transaction history of the corresponding Payment systеm.
6.1 In cases where an amount is transferred to the CRIPTHUB Service account that differs from the one previously specified by the Client in the Request, the exchange Service performs a recalculation operation in accordance with the actually received digital assets. When the amount transferred to the exchange Service account turns out to be more than the amount specified by the Client in the request by more than 10%, the Service terminates the agreement on its own initiative, and the entire received amount will be returned to the Client’s specified details, minus all commission expenses at the client’s expense.
6.2 In cases where an amount is transferred to the CRIPTHUB Service account that differs from the one previously specified by the Client in the Request and is less than the minimum allowable exchange amount, the funds are not returned to the sender’s account.
6.3 In cases where the CRIPTHUB Service through its own fault delays the transfer of digital assets to the real details specified by the Client in the request for a period of more than 24 hours, the Client has the right to demand the termination of the concluded agreement for the provision of exchange services, cancel the Request, and thereby return their digital assets to the account specified in the request. Digital assets will be returned in full. All requirements for service termination and return of requested assets are fulfilled by the Service provided that the requested funds have not already been sent to the details specified by the Client in the request. Upon termination and cancellation of the electronic digital asset exchange agreement, their return is made by the Service within a period of 24 hours from the moment the Client announced the termination of the agreement. The exchange service shall not bear any responsibility in cases where delays in the transfer of funds in the form of electronic digital assets to the Client’s accounts occurred through the fault of other parties or payment systems.
6.4 In cases where the Client’s claimed digital assets intended for exchange were not received into the account of the CRIPTHUB exchange Service during the period specified in the exchange request, the agreement between the Service and the Client for the provision of exchange services is considered not to have entered into legal force and will be terminated by the Service on its unilateral initiative. The Service is not obligated to notify the Client in any way about the termination of the agreement. Digital assets from the Client that ended up in the exchange Service account after the period specified in the request and in this Agreement are transferred back to the specified Client account with the deduction of all commission expenses at the client’s expense.
6.5 If the delay in the transfer of electronic currencies (digital assets) to the actual details specified by the Client occurred through the fault of the electronic payment systеm, the CRIPTHUB Service disclaims responsibility and refuses any obligations to client for any damage caused to them. The Client, expressing agreement with these Rules, acknowledges that any claims in these cases will be made against the electronic payment systеm. The Service may, at its discretion, assist the Client in recovering damages.
6.6 If during the performance of services the CRIPTHUB Service discovers any actions aimed at degrading or interfering with the operation of technical means, including substitution and falsification of communication flows, impacts on the program code, the CRIPTHUB Service has the right to suspend work on processing the request. The received funds in the form of digital assets will be returned to the Client’s account after recalculation, in accordance with the current agreement.
6.7 By agreeing to these Rules and starting to use the services of the CRIPTHUB Service, the Client expresses full agreement with the fact that the CRIPTHUB exchange Service bears exclusive limited liability to the Client only within the framework of these Rules for all digital assets (electronic currencies) received from them. Also, the Client expresses full agreement that the exchange Service disclaims any additional guarantees and any additional liability.
6.8 The Client of the CRIPTHUB Service is obliged to comply with the norms and requirements of the legislation of the country of their location at the time of using the Service’s services. The Client undertakes to refrain from any actions aimed at falsifying communication information flows. In addition, they undertake not to create any obstacles to the normal operation of any part of the exchange Service program code.
6.9 The Service disclaims any form of liability for damage caused to the Client as a result of an erroneous transfer of electronic digital assets arising from the Client’s indication of incorrect or invalid details in the Request.
6.10 The rate of the Electronic currency is fixed by the CRIPTHUB Service systеm for 15 minutes from the moment the Request is made. In the event that the User transferred funds after this time has expired (15 minutes), the CRIPTHUB Service automatically updates the rate and completes the transaction at the new rate, and may also terminate the agreement on its unilateral initiative. The Service is not obligated to notify the Client in any way about the termination of the agreement. If the Client’s funds arrived at the CRIPTHUB service account during non-working hours of the service (according to the operating mode), holidays, or technical breaks, the recalculation of funds is carried out during working hours at the current new rate.
6.11 Features of conducting exchanges in certain directions:
— Bank payments may be processed by the CRIPTHUB Service within 24 hours; the CRIPTHUB Service may request Verification of the Client’s card/account;
— The PerfectMoney payment systеm may delay transfers for 24 hours or more; — If the Request for Bitcoin and other decentralized currencies is executed, the refund of funds is impossible;
— If the client paid for the request and initiated a refund before the end of request processing, the exchange office has the right to withhold a 5% commission to cover labor costs for processing the request and executing the refund;
— If the user, when transferring funds by phone number, sends funds to a bank different from the one specified in the details, the funds will be irretrievably lost; in such cases, the exchange office bears no financial obligations to the user.
6.12 In the event that digital assets (electronic currencies) are received into the CRIPTHUB Service account without creating a request corresponding to the amount of funds and the Client did not notify Technical Support, these digital assets (electronic currencies) are stored in the CRIPTHUB Service account for 10 days from the date of their receipt, after which they become the property of the CRIPTHUB Service.
6.13 In cases where digital assets (electronic currencies) are received into the CRIPTHUB service account within the 15 minutes required to fix the rate, but the transaction was not confirmed by the respective payment systеm within the required time (15 minutes), the CRIPTHUB service has the right to recalculate at the new rate as well as terminate the agreement unilaterally or return the funds back to the client minus all commission expenses at the client’s expense.
The Service guarantees to provide the service for the exchange of electronic digital assets requested in the Client’s request within 24 hours from the moment the request was submitted to the Service, in cases where other terms for service provision are not specified in the exchange conditions.
In the event of unforeseen (force majeure) circumstances beyond the control of the CRIPTHUB exchange Service, which led to the impossibility of fulfilling the services for the exchange of electronic digital assets to the Client within the period specified in the Agreement, the CRIPTHUB Service postpones the period of service performance for a period corresponding to the duration of the force majeure. The CRIPTHUB Service bears no legal liability for any possible damage incurred by the Client in the event of unforeseen (force majeure) circumstances beyond the control of the CRIPTHUB exchange Service.
The parties to the agreement, represented by the Service and the Client, accept it as an equivalent in its legal force agreement drawn up between them in writing.
All claims that the Client may have regarding the agreement set forth on this page are accepted by the CRIPTHUB Service only in electronic form (email). The Client must clearly and distinctly state the essence of their claims in the letter.
11.1 It is strictly forbidden to use the services of the CRIPTHUB Service for exchanging electronic digital assets for the purpose of carrying out any fraudulent or illegal transfers. By accepting these Rules, the Client assumes full and unconditional obligations to fulfill this requirement. In case of detecting the fact of fraud and illegal transfers, the Client bears all criminal liability established by law.
11.2 In the absence of an opportunity on the part of the CRIPTHUB Service to fulfill the terms of the Request for the exchange of electronic digital assets due to various circumstances beyond its control, including such as lack of communication and connection, lack of funds, erroneous data entered by the Client, all funds received by the Service are credited to the Client’s account after 24 hours from the moment the Request was created, or will be returned to the details specified by the Client minus all commission expenses at the client’s expense.
11.3 The User guarantees that they are not involved in: — money laundering operations; — obtaining income from illegal drug trafficking; — obtaining income from criminal and/or terrorist activities; — income from trade with countries whose trade is prohibited by international organizations; — income from any other illegal activity.
11.4 The CRIPTHUB exchange Service reserves the full right to transfer upon the first request of various law enforcement agencies, administrations of online payment systems, victims of illegal actions who suffered from actions proven by judicial and law enforcement authorities, all requested information about the performed transfers.
11.5 In the event of any suspicions by the CRIPTHUB Service of any fraudulent actions or money laundering operations, the Client must provide documents proving their identity upon the first demand of the service administration.
11.6 By agreeing to these rules, the Client thereby assumes an unconditional obligation to refrain from any actions or steps that could damage the software or hardware of the service. The Client is obliged to provide accurate information in order to ensure the fulfillment by the exchange Service of the terms of the concluded agreement for the exchange of electronic digital assets.
11.7 The CRIPTHUB Service provides the services specified in clause 5.1 of this Agreement and in no way accepts payment in favor of any third parties, nor does it allow transfers to wallets that do not belong to the Client. The CRIPTHUB electronic currency exchange service does not enter into any agreements with payment recipients and does not enter into any partnership relations for its provided services. KYC/AML
11.8 The exchange office does not accept high-risk cryptocurrency sent from DarkMarket platforms and mixers.
11.9 The return of high-risk cryptocurrency is made exclusively to the wallet from which the transfer was made.
11.10 The return of high-risk cryptocurrency is made within 7 days by the security department.
11.11 The exchange office has the right to withhold a commission of up to 5% when refunding high-risk funds.
11.12 The exchange office may require the completion of full customer verification.
11.13 The list of necessary documents and materials for verification is determined individually for each case.
11.14 When exchanging an amount exceeding 10,000 rubles, the exchange office reserves the right to contact the user to confirm the request via mobile communication. In case of unsuccessful confirmation or refusal to undergo it, the funds will be returned through the bank’s support service. The refund time is set by the bank’s support service.
The Service declares by this agreement that it reserves the full and unconditional right to refuse any Client the performance of electronic digital asset exchange services upon concluding the request terms without explaining the reasons.
The Client of the CRIPTHUB Service confirms that they are familiar with all provisions of this Agreement (Offer) and unconditionally accepts them; otherwise, the Client has no right to use the CRIPTHUB Service.
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